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Digital Experience Management: the next stage for customer experience efforts sponsored by TechTarget ComputerWeekly.com EGUIDE: The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts. Posted: 08 Feb 2021 \| Published: 25 Aug 2020 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers. Posted: 27 Sep 2013 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| SAP (Product)

Seven Ways to Make the First Mile of Business Smarter sponsored by Kofax, Inc. WHITE PAPER: Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. Posted: 03 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Business Process Management \| Content Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

Proactively Manage Service Levels - How to Improve Customer Experience, Avoid Penalties, Improve Performance, and Increase Agility sponsored by Automic WHITE PAPER: This whitepaper starts by exploring the challenges of meeting SLAs in this new world that we find ourselves in. It then goes on to highlight the critical capabilities needed to proactively manage SLAs and explains how the Automic Business Automation platform provides the capabilities. Posted: 26 Nov 2014 \| Published: 26 Nov 2014 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| CRM \| CRM Best Practices \| Customer Interaction Services

Cisco Collaboration Endpoints sponsored by Global Knowledge WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Video Chat Software \| Video Telephones \| Videoconferences

The Mobile Engagement Market: Top Providers and Offerings sponsored by Hewlett-Packard Enterprise ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success. Posted: 20 Dec 2013 \| Published: 06 Aug 2013 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Mobile CRM \| Smart Phones \| Tablet PC

Align with your customers - SAP CRM sales service and marketing rapid-deployment solution sponsored by Hewlett Packard Enterprise WHITE PAPER: In this resource, explore how a rapid deployment solution for SAP CRM allows you to quickly adopt CRM best practices and processes in a short time frame, for higher and faster ROI. Read now to learn about the capabilities and benefits of this strategy in the areas of sales, marketing, and service. Posted: 27 Sep 2013 \| Published: 30 Apr 2013 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Marketing \| Sales \| Sales and Marketing Software \| SAP (Product)

Customer Relations Reports