PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
WHITE PAPER:
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
INFOGRAPHIC:
In this infographic based on the results of our 2021 Media Consumption Survey, find out what are the most successful approaches to capturing a buyer's attention and the best ways to engage with users in the Asia-Pacific region.
EZINE:
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
EBOOK:
In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for engaging prospect to accelerate the buy cycle.
EBOOK:
Read this e-book to learn how to overcome practical barriers to holistic automation adoption within your organization. Coverage includes automation goal setting, common myths, how to unite teams and training, and scaling automation across the business.
EGUIDE:
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how Indian enterprises are directing their IT investments and what are the main observations and trends for India in 2022.
