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This white paper explores how business process management (BPM) can be used to streamline corporate payment operations for increased customer satisfaction and significantly reduced operational costs.
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Monitoring tools are often used today in order to view the true impact of events. Access this case study white paper that explains how Playtech, a gaming software company, relies on monitoring tools to ensure uninterrupted, high quality service.
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This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure.
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This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?
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Access this whitepaper to discover one business process management system that not only provides a scalable future, but dynamically handles workloads throughout many servers during overload situations.
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The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
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This white paper introduces an integrated business intelligence and performance management solution that gives users self-service access to the tools and data they need to make timely, accurate decisions.
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High system performance levels can ensure risk reduction and improve costs for business-critical systems. Read this paper to learn how to ensure system performance by combining performance engineering best practices with client delivery.
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This whitepaper discusses the advantages of taking a proactive approach to leveraging data can reveal fast, effective pathways to improving quality. Read on to find out how to stop being reactive with your workflow improvements, and how focusing on quality can help mitigate risk.
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CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
